Whether you are a go-getter, a planner, or a set-it-and-forget-it type of person, I think we can all agree that our chances of living a life of our design are improved when we have a fairly detailed idea of what it is that we want. As Zig Ziglar put it, “If you aim at nothing, you’ll hit it every time!” Unfortunately, too many of us do just that. We don’t establish a clear vision what we want, and yet we expect whatever it is to just fall into our laps, somehow and someday. Well, I have good news and bad news. The bad news is that that isn’t how things work, but the good news is that once I explain how things do work, you can start putting them to work for yourself.
In this episode of The Transformative Leader Podcast, I am delighted to bring you a conversation with customer service guru and workplace culture expert, Dan Sachs. In this episode, we discuss the topic of leadership and culture transformation from a perspective that isn’t often talked about, and that’s from the point of view of customer service. As Dan notes, almost every modern industry interfaces directly with customers, whether internal or external, and this interface provides the opportunity to put forth a “million dollar greeting.“ We are all customers of some service or product in some form or fashion, so this is a topic relevant to all of us.
In this episode of The Transformative Leader Podcast, I am excited to bring you a conversation with a fellow kindred spirit, leadership coach and speaker, Farshad Asl. This is a fascinating and entertaining conversation with a captivating storyteller, and he certainly has some stories to tell! Having immigrated to the U.S. from Iran at the age of 29, with just $400 to his name and without knowing English, Farshad understands the potential transformative power of struggling to make a life for yourself from nothing. As a result of his experiences, however, Farshad came to realize that, as long as he was holding on to excuses, success would be impossible. This was the birth of his “No Excuses Mindset“ philosophy of leadership, which he has used to great success in his life as well as his coaching and speaking practice.
Most organizations have some combination of a purpose, mission, vision, set of values, or principles, and unfortunately for many, these inspirational and aspirational words become mere decoration on the walls…