Whether you are a go-getter, a planner, or a set-it-and-forget-it type of person, I think we can all agree that our chances of living a life of our design are improved when we have a fairly detailed idea of what it is that we want. As Zig Ziglar put it, “If you aim at nothing, you’ll hit it every time!” Unfortunately, too many of us do just that. We don’t establish a clear vision what we want, and yet we expect whatever it is to just fall into our laps, somehow and someday. Well, I have good news and bad news. The bad news is that that isn’t how things work, but the good news is that once I explain how things do work, you can start putting them to work for yourself.
In this episode of The Transformative Leader Podcast, I am delighted to bring you a conversation with customer service guru and workplace culture expert, Dan Sachs. In this episode, we discuss the topic of leadership and culture transformation from a perspective that isn’t often talked about, and that’s from the point of view of customer service. As Dan notes, almost every modern industry interfaces directly with customers, whether internal or external, and this interface provides the opportunity to put forth a “million dollar greeting.“ We are all customers of some service or product in some form or fashion, so this is a topic relevant to all of us.
It is that time of the year again! That time when we put the past behind us, begin to look forward and set new goals in the form of New Year’s Resolutions. Most of the time, we identify the opportunities to improve out lives by examining what is not working well and attempting to close the gap. I have previously shared my tips on transformative New Year’s resolutions in a post on the subject. While those tips are all well and good, instead of going over them again, I’d like to present a different approach, one that is often overlooked when it comes to pursuing future accomplishment. I’d like to propose that one of the best ways to move forward is to look backward at where you have been and how far you have come. Although this sounds counterintuitive at first, I hope to make it obvious by the end of this post.
Today’s post is about a topic that most people, even highly educated and successful people, often know very little about or pay little attention to. It is about how personal financial habits have far-reaching implications on the quality of your life and the amount of career satisfaction you will experience, no matter where you are on your journey. This post is not about necessarily elevating one method over any others, but just about the value of financial integrity in general, how it has benefited The Ghannad Group personally and professionally, and how it can do the same for you. And fair warning: this is going to be a long one.
Each one of us has our own primary or preferred style of communication, and this is something that affects how we show up in pretty much every area of our lives. This is obviously the case in how we speak, write, or behave towards others, but how we occur to ourselves is also subtly influenced by our preferred style of communication. Whether this primary style is rooted in our temperament and natural inclination to be and show up a certain way, or whether it is reinforced and consciously cultivated by the successes we have had using it, we are attached to our preferred style, for better or worse. In the absence of intentional effort to be and show up differently, our default tendencies will always take us back to our familiar mode of operation, even if it may not be the most effective way of conveying our message. This is an important distinction in general, but it is one that it is especially pertinent for speakers to understand and put into action.