In this episode of The Transformative Leader Podcast, I am delighted to bring you a conversation with customer service guru and workplace culture expert, Dan Sachs. In this episode, we discuss the topic of leadership and culture transformation from a perspective that isn’t often talked about, and that’s from the point of view of customer service. As Dan notes, almost every modern industry interfaces directly with customers, whether internal or external, and this interface provides the opportunity to put forth a “million dollar greeting.“ We are all customers of some service or product in some form or fashion, so this is a topic relevant to all of us.
In this episode of The Transformative Leader Podcast, I am excited to bring you a conversation with a fellow kindred spirit, leadership coach and speaker, Farshad Asl. This is a fascinating and entertaining conversation with a captivating storyteller, and he certainly has some stories to tell! Having immigrated to the U.S. from Iran at the age of 29, with just $400 to his name and without knowing English, Farshad understands the potential transformative power of struggling to make a life for yourself from nothing. As a result of his experiences, however, Farshad came to realize that, as long as he was holding on to excuses, success would be impossible. This was the birth of his “No Excuses Mindset“ philosophy of leadership, which he has used to great success in his life as well as his coaching and speaking practice.
Can you imagine if you didn’t have access to a mirror? Those who are not so concerned with their appearance might be thinking, “That might not be so bad!” But consider how you might feel if you were a model of some kind and your livelihood depended on making sure your appearance was just so. If you needed to make sure that your hair, clothing, make-up, etc. were just right, all in order to make a living, you wouldn’t ever want to be without some way of knowing how you looked and what adjustments you needed to make, right? That would be unacceptable. Now imagine having that same lack of awareness of how well you were doing and what adjustments you needed to make when it came to developing mastery in a certain field or learning to lead other people. What if you never received any feedback on your effectiveness, your performance, strengths, or areas of opportunity you needed to address? For a leader, that situation would be no less acceptable, and yet it is a reality for many of us.
In this episode of The Transformative Leader Podcast, I am delighted to bring you a conversation with a fellow kindred spirit and leadership development professional, Scott Eblin of the Eblin Group. Using his decades of experience in the corporate world, Scott brings unique insight and holistic perspective to bear in his practice, providing powerful and actionable ways for executive level leaders to consistently perform at the next level. While both Scott and I have similar philosophies when it comes to leadership development and training, as well as making our writing style accessible to the masses, he has been in the game for considerably longer than myself, so you won’t want to miss this interview to see where we agree or differ. (Spoiler alert: We agree on everything!)
In this episode of The Transformative Leader Podcast, I am pleased to bring you an interview with Rebecca Zucker, co-founder and partner at Next Step Partners, about the importance of and rationale behind focusing on “soft skills” in professional leadership development, executive coaching, consulting, and training. In this interesting discussion, Rebecca draws on her years of experience and multiple certifications to explain how and why she integrates elements of introspection, existential insight, social psychology, cognitive behavioral theory, dialogical analysis, coherence therapy, and so on, as tools to successfully guide organizations and individuals in overcoming challenges and meeting their full potential.