I have been abundantly blessed with the success I have enjoyed during my 31-year corporate career and now as an independent consultant. Looking back, I can clearly see that much of my personal growth as a leader came about while I grappled with the challenges of the turnaround situations I was deployed to. There were at least 7 of those that I can recall, and they all served a purpose in some form of fashion. Although it was painful at the time, I can’t help but credit the most rapid and powerful growth spurts in my career to behaviors I saw from bad bosses that I was clear I should never emulate.
A couple of weeks ago, I attended a conference where a behavioral scientist was making a case for the fact that having information does not necessarily lead to behavior change. As I like to put it: it isn’t knowing what to do, but doing what you know, that makes all the difference. While we all accept that we have to know better before we can do better, many of us confuse the former for the latter, and this is where we end up getting held back.
In this episode of The Transformative Leader Podcast, I am delighted to bring you a conversation with customer service guru and workplace culture expert, Dan Sachs. In this episode, we discuss the topic of leadership and culture transformation from a perspective that isn’t often talked about, and that’s from the point of view of customer service. As Dan notes, almost every modern industry interfaces directly with customers, whether internal or external, and this interface provides the opportunity to put forth a “million dollar greeting.“ We are all customers of some service or product in some form or fashion, so this is a topic relevant to all of us.
In this episode of The Transformative Leader Podcast, I am excited to bring you a conversation with a fellow kindred spirit, leadership coach and speaker, Farshad Asl. This is a fascinating and entertaining conversation with a captivating storyteller, and he certainly has some stories to tell! Having immigrated to the U.S. from Iran at the age of 29, with just $400 to his name and without knowing English, Farshad understands the potential transformative power of struggling to make a life for yourself from nothing. As a result of his experiences, however, Farshad came to realize that, as long as he was holding on to excuses, success would be impossible. This was the birth of his “No Excuses Mindset“ philosophy of leadership, which he has used to great success in his life as well as his coaching and speaking practice.
Can you imagine if you didn’t have access to a mirror? Those who are not so concerned with their appearance might be thinking, “That might not be so bad!” But consider how you might feel if you were a model of some kind and your livelihood depended on making sure your appearance was just so. If you needed to make sure that your hair, clothing, make-up, etc. were just right, all in order to make a living, you wouldn’t ever want to be without some way of knowing how you looked and what adjustments you needed to make, right? That would be unacceptable. Now imagine having that same lack of awareness of how well you were doing and what adjustments you needed to make when it came to developing mastery in a certain field or learning to lead other people. What if you never received any feedback on your effectiveness, your performance, strengths, or areas of opportunity you needed to address? For a leader, that situation would be no less acceptable, and yet it is a reality for many of us.