crisis

The Trust Building Opportunity of a Crisis

Every crisis situation represents a priceless opportunity for leaders to serve and lead in a way that builds trust. When things go wrong and people expect the worst in us to come out, we can seize the moment to practice impeccable communication, demonstrate our emotional intelligence, and take actions that show people that we are willing to practice what we preach, even when the going gets tough. Let me give you a real world example of how would look, based on an experience I recently had in my travels.