If your organization suffers from a persistent communication problem and all your attempts at solving the problem have failed, it could be because poor communication is only a symptom of the real problem that you should be addressing. If you are constantly training your people on communication skills and trying one tool or process after another, only to see them seemingly go to waste, it is because your bottleneck is probably not a missing tool set or even skill set. If this is the situation you find yourself in, I submit that you don’t really have a communication problem, but rather a commitment problem!
In this episode of The Transformative Leader Podcast, I am excited to bring you a conversation with multidimensional leader and executive communication coach, Monique Russell. A fellow Atlanta-based leader, Monique is an authority on a wide range of leadership topics, with particular focus and expertise in effective communication strategies for leaders in the business and government sectors. Monique has taught and spoken at venues all over the globe, and places an emphasis on leadership from the inside out, emotional intelligence, and, of course, communication, all of which are invaluable aspects of being and showing up as a Transformative Leader.
Early in my career, I had a boss who was a micro-manager. Really, it might be better to call him a “nano-manager,” with the way he did things. I mean, this guy somehow kept up with every single little detail of everything that was going on in his operation, and no triviality was too small for him to intervene over and put everyone in their place. This was just a couple years after Bill Gates predicted that there would be “a computer on every desk and in every home,” but we weren’t there yet; I can only imagine the level of megalomania this boss would have felt with the internet at his fingertips.
When it comes to the outcomes in our personal and professional lives, there is basically no factor more important than the decisions we make, or fail to make. Our decisions are at the root of almost every experience we have, both good and bad. While our starting points may differ, our decisions are what set things in motion and initiate behaviors that will become habits that deliver the results we produce. That being the case, it would make sense for us to approach our decisions as effectively as possibly, but unfortunately, in many organizations especially, that is not the case.
Let’s face it: just about every organization out there is full of opportunities to improve communication. The only real difference between them is that some realize it, and some don’t. For every organization that has acknowledged the issue and is actively working on it, there are many more that either have a case of “deer in the headlights” or are in full-blown denial.