It occurred to me this week, as I was doing the final preparations for a client visit, that most of what I speak on and write about has to do with what is commonly referred to as “change management,” yet I hardly ever use that phrase. I think the reason for this is two-fold. First of all, I have no desire to jump on some bandwagon and be lumped together with all the “Change Management Experts” out there, who may or may not have ever personally led any kind of transformation at all, and secondly, I believe the term “change management” perpetuates an entirely false connotation. I believe the greatest issue with change management has to do with failure to recognize that “change” is rarely the problem, and “management” is rarely the solution!
If you have ever taken on a substantive change or major transformation, you know that such pursuits always almost always invite some resistance and hesitation. If the initiative has been tried and failed before, you have even a bigger challenge on your hand. You might hear the initiative being referred to as another “program of the month,” or be told by someone in the organization that they have “tried that before and it didn’t work.” Needless to say, convincing naysayers to become enthusiastic advocates for change in situations like this can seem like an insurmountable challenge. But there are some things you can do that can help, and I’d like to suggest a few in this post.