Practices

Seven Leadership Hacks that Boost Employee Morale and Engagement

Leadership is my passion. I love to study it, I try to practice it to the best of my ability, I create models to express its concepts in practical and actionable ways, and I find great joy in seeing sparks fly when someone gets inspired to take their leadership effectiveness to the next level.

What fascinates me about being a student and a coach in the area of leadership effectiveness is that it is always personal. It is not a one size fits all thing. There is not a single formula you can apply that is guaranteed to give you the same results. It requires a thorough understanding of the situation and people involved, and masterful navigation and course corrections to create the desired culture and results. 

Why Every Leader Should Become Multi-Lingual

If you are uni-lingual and don’t even want to read this post because you’re afraid I am going to talk you into learning a foreign language, please don’t leave! That’s not what I’m talking about.

I left my home country of Iran at age 16 to continue my education in the US. I had a very limited English vocabulary when I arrived in Boston and virtually no conversation skills as whatever English I knew, I had learned through reading and writing, not speaking to native speakers. About six months later, just as I was approaching the point of being able to get by, I moved to a very small town in south Georgia. I was on the Greyhound bus for 33 hours because I didn’t want to deal with the complications of flying to Atlanta and finding my way to Cochran, and I remember getting off the bus thinking it had gone all the way to Mexico while I was asleep because I could no longer understand what people were saying! Anyway, I figured out how to manage after a while. Little did I know that I would find myself in the midst of people whose language and culture I wouldn’t understand a few more times, many years later when my family and I moved to Thailand, and then Germany. 

10 Steps to Career Fulfillment and World Peace

Unless you are a head of state or hold a critical post in government, you may be thinking, “What does my career have to do with world peace?” My answer is “everything!” It’s plain and simple, while some of us are busy trying to make deals and find temporary solutions that will stop people from killing each other over a piece of land or their ideological beliefs, most of us have lost sight of the simple truth that the key to a peaceful world is peaceful people. 

The One Thing That Will Boost your Employee Morale and Delight your Customers

Organizations that are committed to delivering superior results manage by principles, not rules. They recognize that a few rules are necessary in order to ensure compliance with regulatory requirements and/or enforce certain codes of conduct in the workplace, but whenever possible, they establish guiding principles that provide team members an appropriate balance of direction and autonomy to make decisions that best serve the organization’s mission. By contrast, organizations that attempt to establish a rule for everything find themselves in a never ending cycle of making and enforcing policies and rules that in the end destroy morale and diminish their ability to focus on doing what it takes to deliver a superior product or service. I want to compel you to do the one thing that will make all the difference for your employees and your customers: That is to eliminate the unnecessary rules and policies, and give employees in your organization more autonomy to make decisions to improve your results and delight your customers. 

Want to be an Extraordinary Coach? Get your ACT together!

Coaching is a necessary element of high performance. Serious athletes, singers, actors, and top executives have coaches, and it's not because they are terrible at what they do. On the contrary, it's because they are great at what they do and have a desire to keep getting better. Likewise, workplace cultures in which coaching is abundantly available, requested, and utilized at all levels of the organization, continue to get better.