Culture transformation is warfare, make no mistake. It’s true that “our struggle is not against flesh and blood,” but our enemies—apathy, complacency, cynicism, resignation, hypocrisy, self-righteousness—are far more insidious and tenacious and dangerous than any physical combatant could ever be, for they can hide within and overtake anyone at any time. Considering the stakes of this epic battle, we would be wise to take stock of the tools we have at our disposal, on the front lines and at the top, and put them to good use. And I’m here to tell you that, bar none, the greatest “weapon” we have in this war are our words and our conversations with each other.
If you have been following my work for any significant amount of time, you know that I am not one to dwell on the negative behavior of others. My focus is on introspection and building resilience and developing transformative insight in the face of adversity. I believe in taking responsibility for not only my own actions, but also for my responses to other people’s actions. As a leader, no matter where you are on the organizational chart, you always benefit from declaring yourself “The One” and being pro-active rather than reacting to other circumstances or people. This is especially true for those of us who have to deal with toxic bosses.